PACKING AND SHIPPING

FAQ

Q1: How to select a suitable inkjet coder?

 A: Please consider that printing height, printing lines, printing speed, printing content (language, characters, number, barcode, QR code etc.) ,printing colors, target budget,and so on, and please let us know these request, we will suggest you the best suitable printer.

 Q2: How to select suitable ink?

 A: Please consider fast dry ink for plastic, glass, metal, glossy paper etc,;consider water based  ink on normal paper and carton; consider UV ink for anti-counterfeiting ;and you can tell us your request, we will suggest you the best suitable and economical ink.

Q3: If hand - held inkjet coder can use d  on production conveyor?

 A: Yes,sure,our inkjet printer can be used on production line or with the conveyor.

Q4: How many years of the Warranty Time?

A:Normally is 1 year, within this period we will send spare part free to you if there are any problems with them (except artificial damage).

Q5:How is the quality?

A: Quality of products will be strictly checked and every machine will be test to ensure it can works well before packaging.

Q6:What is the strong points of this handheld printer?

A: The handheld printer is using the simimar HP Ink cartridge,it is with less maintenance,

like our office printer,and operation is very easy , just need about one hour ,you can know very well about this machine and can operate it.

And for the ink color ,you can change it at any time,no need to change machine or any accessories.

Q7:What you can do for us except provide printer and ink?

A: We can provide technical services,lifelong service,file services,language,and training,and so on.

Technical services:  We have professional engineers available to service machinery overseas, once we receive your inquiry about fault, we will reply you within 24 hours, and offer you any technical service about machine.

Lifelong Services:  We provide lifelong services for all the products we sold out, and supply the spare  parts with competitive price.

File Services:   We can supply Manual Specification, Operating  Video and other files you need.

Language:  We have a professional sales team who are good at English to ensure zero communication barriers .

Training:We can provide training for your guys, you can send your guys to our factory, we are responsible for your training them.

Q8:Which material can be print?

A:Metal, plastic, paper, glass, wood, stone, etc.

Q9:Which content of your printer can be print?

A:Lattice, entities, letters, numbers, bar codes, two-dimensional codes, etc.

Q10:What is the minimum and maximum height of content of your printer print?

A:The minimum is 1mm, and the maximum is 12mm.

Q11: Which color of printer ink we can choose?

A:Black ink cartridges, blue, red, black, white, invisible ink cartridges, etc.

Q12:What is kind of ink we can choose?

A: Our ink has the water-based ink and dry fast in, we can suggest to you according to your print material.

Q13:What is speed of the printer on the line?

A: The speed is 80metres per minute.

Q14:What is the resolution of machine printing?

A: 600DPI, and we are developing more high resolution.

Q15: How to ship it?

 A:We provide the express, air shipping and sea shipping according to your order quantity or using your forwarder.We will provide the best suitable and economical shipping for you to choose.  

Q16: How to place an order?

 A: You could place an order on trade assurance or place to us directly.

Q1 7 : How to contact us?

 A: You could email us or send us inquiry through alibaba below.